A few weeks ago (being the bargain shopper I am), I bought myself some train tickets to London via thetrainline.com. I had never actually used this website before but my mother had recommended it as a cheap way to get the tickets I wanted for the same journey and so rather dubiously i must admit, I purchased my tickets.
Normally on a journey to London I have to pay around £40 and yet on the train line I only ended up paying £12 in total. 10 points to Gryffindor! But I was convinced there was a catch somewhere. My tickets were meant to have arrived by now, in fact I was told that it would only take 5 days, but it has been 17 days now and there has been no sign of them. At this point I felt pretty disheartened and I was convinced my money was gone and I had been classically fleeced but in a last ditch effort at salvaging something if anything, I called their customer service team.
Within two minutes of calling I was speaking to someone and within five minutes of calling they had understood my problem and compensated me with new tickets, which this time will be delivered to a station and I can collect them. I am so impressed with their customer service I know I will definitely be using them in the near future once more.
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